Terms & Conditions

By accessing or using our website, you acknowledge that you have read, understood, and agreed to be bound by the following terms and conditions:


Ordering

For convenience, you (“Customers”) can make full payment of goods during checkout by PayPal or Credit Card online payment.  If shipping fee is required, we (“Seller”) will send a new PayPal invoice. You may choose to wait for our PayPal invoice to pay non-refundable deposit for pre-orders as required AND total amount including shipping for items in-stock.

 

Please refer to the Payment section on our website for other payments methods.  If payment is not received within one week (7 days), then your order may be cancelled without any notice.

 

Please note new product release date is subject to change by the manufacturer without notice. In the event that a new product is cancelled or stock is not available subsequently or the product is found to be mis-priced, we will notify you as soon as possible and your remedy will be either requesting for a full refund without interest or ordering an alternative product of the same value.


 
Shipping

Goods will be shipped to the Shipping Address stated on the order. We will ship your order using the appropriate logistics service providers shown on the Shipping section on our website. If you would like to buy insurance and/or use a specific service provider, then please mark on the order. We shall not be liable for any loss or damages suffered by you through reasonable or unavoidable delay in shipping.


Risk of Loss

The risk of loss and title of goods are passed to you upon our delivery to the logistics service provider.


Returns Policy

Goods are packed in a shipping carton and posted in good conditions. In case there is accidental damage to the shipping carton or package box during transit, please file cliam to your local post office or logistics service provider. We shall not be liable for return or refund.

In the event that goods are found to have manufacturing defect or a wrong product was shipped, you should report to our Customer Service within 7 days upon receipt of the goods with two photos (jpeg files) showing the defective or wrong product shipped.  We will then choose one of the following course of actions as appropriate:

- request you to ship back the defective parts/body for repair/exchange with the Manufacturer at your own costs.  We will then ship the repaired parts/body to you at our own costs.  To save shipping costs to both parties, please ship without unnecessary parts and packaging but do protect the parts/body well.

- exchange goods with you (subject to stock availability) and request you to ship back the wrong product at our own costs.

- refund (in HKD) without interest in case above options are not viable.

Late report and/or damage  due to human error will not be entertained..

 

 

Electronic Communications

When you visit this website or send us an e-mail, you communicate with us by electronic communication, that is, you agree to accept the information from us via electronic communication. We communicate with you by email or by posting a notice or announcement on this website. You agree that all agreements, notices, publicly available information and other electronic communications that we provide to you by electronic means are legally binding and have equal legal effect.

 


Disclaimer of Warranty and Limitation of Liability

We (Locus Hong Kong Limited) endeavor to be as accurate as possible. However, we do not warrant that the product release date, price, description or other content of this site is accurate, complete, reliable, current or error-free. Product images are for illustrative purposes only and may differ from the actual product. The website content is subject to change without prior notice.

To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that this site, its servers, or emails send from Locus are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.


Governing Law

These terms of sale and the supply of the goods will be interpreted, enforced and governed in accordance with the laws of the Hong Kong Special Administrative Region (“Hong Kong”) of the People’s Republic of China. All disputes arising in connection with the contract shall exclusively be filed in the proper courts of Hong Kong.